Terms of Use

VIVIDA PRODUCTIONS LIMITED (VIVIDA), for and on behalf of Canon Middle East FZ- LLC, provides a customisable subscription or paid in full service that allows our customers to access ("VIVIDA content") streamed over the Internet to certain Internet-connected computers and other devices through the web site XXXXXXXXX . (VIVIDA is a supplier of Canon Middle East FZ-LLC).

These Terms of Use govern your use of the VIVIDA Hub Platform. As used in these Terms of Use, "VIVIDA service", "our service" or "the service" means the service provided by VIVIDA for discovering, interacting, and watching VIVIDA content via our Hub Platform, including all features and functionalities, recommendations, and reviews, the website, and user interfaces, as well as all content and software associated with our service.

VIVIDA Learning Platform Access

Your VIVIDA Learning Platform access will continue until terminated. To use the VIVIDA Learning Platform you must have Internet access and a PC, Laptop, or device capable of receiving "VIVIDA content", and provide us with one or more Payment Methods. "Payment Method" means a current, valid, accepted method of payment, as may be updated from time to time. Unless you cancel your contract before your billing date, you authorize us to charge the contract fee for the next billing cycle to your Payment Method.

VIVIDA may offer a number of contract plans, some contract plans may have differing conditions and limitations, which will be disclosed in the contract at your sign-up. You can find specific details regarding your VIVIDA contract by visiting our website and clicking on the "Account" link available at the top of the pages under your profile name.

VIVIDA Promotional Offers

Promotional Offers. We may from time to time offer special promotional offers, plans, or contracts (“Offers”). Offer eligibility is determined by VIVIDA at its sole discretion and we reserve the right to revoke an Offer and put your account on hold in the event that we determine you are not eligible. Customers with an existing or recent VIVIDA contract may not be eligible for certain introductory Offers. We may use information such as device ID, method of payment, or an account email address used with an existing or recent VIVIDA contract to determine Offer eligibility. The eligibility requirements and other limitations and conditions will be disclosed when you sign-up for the Offer or in other communications made available to you.

VIVIDA Learning Platform As A Service

Any content viewed through the platform is for your personal and company use only and may not be shared with individuals beyond your organisation, your organization's affiliates, former colleagues. During your VIVIDA contract, we grant you a limited, non-exclusive, non-transferable right to access the VIVIDA Learning Platform and view VIVIDA content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for demonstrations or in a public viewable performance.

You may view the VIVIDA content primarily within the country in which you have established your account and only in geographic locations where we offer our service and have licensed such content. The content available to watch will vary by geographic location and will change from time to time. The number of devices on which you may simultaneously use the service depends on your contract and is specified on the "Account" page.

The VIVIDA Learning Platform, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features, and availability of VIVIDA content.

Some VIVIDA Learning Platform “Content” may be available for temporary download and offline viewing under certain conditions and on certain supported devices. Limitations apply, including restrictions on the number of downloads per account, the maximum number of devices that can contain Content, the time period within which you will need to begin viewing Content, and how long the Content will remain accessible. Some Content may not be playable in certain countries and if you go online in a country where you would not be able to stream that Content, the Content will not be playable while you are in that country.

You agree not to archive, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale or use content and information contained on or obtained from or through the VIVIDA Learning Platform. You also agree not to: circumvent, remove, alter, deactivate, degrade or thwart any of the content protections in the VIVIDA Learning Platform; use any robot, spider, scraper, or other automated means to access the VIVIDA Learning Platform; decompile, reverse engineer or disassemble any software or other products or processes accessible through the VIVIDA Learning Platform; insert any code or product or manipulate the content of the VIVIDA Learning Platform in any way; or use any data mining, data gathering or extraction method. In addition, you agree not to upload, post, e-mail, or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the VIVIDA Learning Platform, including any software viruses or any other computer code, files or programs. We may terminate or restrict your use of our service if you violate these Terms of Use or are engaged in illegal or fraudulent use of the service.

The quality of the display of the VIVIDA Learning Platform content may vary from device to device and may be affected by a variety of factors, such as your location, the bandwidth available through, and/or speed of your Internet or cellular network connection. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching VIVIDA Learning Platform content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected, and the configuration of your device.

VIVIDA software is developed by, or for, VIVIDA and may solely be used for authorized streaming and viewing of VIVIDA Learning Platform content. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third-party software that is subject to third-party licenses. You agree that you may automatically receive updated versions of the VIVIDA Learning Platform software and related third-party software.

Passwords and Account Access

The member who created the VIVIDA Learning Platform account and whose Payment Method is charged (the "Account Owner") is responsible for any activity that occurs through the VIVIDA Learning Platform account. To maintain control over the account and to prevent anyone from accessing the account, the Account Owner should maintain control over the devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, VIVIDA, or our partners from identity theft or other fraudulent activity.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the United Kingdom.

Customer Support

To find more information about our service and its features or if you need assistance with your account, please email us at support@vivida.io. In certain instances, Customer Service may best be able to assist you by using a remote access support tool through which we have full access to your computer. If you do not want us to have this access, you should not consent to support through the remote access tool, and we will assist you through other means.


If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect.

Changes to Terms of Use

VIVIDA may, from time to time, change these Terms of Use. We will notify you at least 30 days before such changes apply to you.

Electronic Communications. We will send you information relating to your account (e.g. confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.